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Customer Service Specialist in Gurnee, IL at Staffing Now

Date Posted: 9/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    Gurnee, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Staffing Now is working with a leading Financial and Payroll Services firm in the Northern Suburbs to find Customer Service Specialists to add to their growing team. This position will focus on servicing the direct needs for their new customer base and will require a CSR with excellent communication skills and a friendly, upbeat attitude.
The company is seeking a candidate from the financial services field with at least one year of experience working within the industry. The duties for this position will include:

  • Submitting payroll information provided by clients via PC data transmission, Tele-data phone submission or via fax transmission.
  • Review data, balance totals where applicable to ensure a smooth payroll run
  • Maintain the client database with the company's proprietary CRM software - all client issues, questions and resolutions must be logged!
  • Field inbound calls in order to assist in researching and resolving client/system problems.
  • Assist with the start-up and conversion of new accounts to products and services offered by the company and be able to talk clients through the benefits and features of each

The CSR team expects their members to stay informed and be aware of changes to payroll, wage and tax laws at the Federal, State and Local level. Eventually all of their Specialists participate in (and help run) individual and group training sessions.
The Requirements for this position include:

  • An Associates' Degree with two years of customer service experience.
  • FPC Certification is preferred but not required
  • Experience with payroll, tax or finance disciplines.
  • Detail-oriented, excellent documentation and follow-through skills
  • Strong computer skills; proficiency with Windows and Microsoft Office Suite required
  • Excellent interpersonal and problem-solving skills
  • Able to work independently without direct supervision

Those interested in applying should send their resume and salary requirements to Staffing Manager Nick Bajzek, Staffing Now, via