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Customer Service Specialist in Washington, NJ at Staffing Now

Date Posted: 8/9/2018

Job Snapshot

Job Description


CUSTOMER SERVICE REPRESENTATIVE

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by obtaining and verifying required information; inputting information into dual customer account databases.
  • Serves customers by providing product and service information; resolving product and service problems.
  • Prepares product requests by collecting and analyzing customer information received via telephone, fax and Internet. Tracks product requests and output by completing logs.
  • Recommends potential products or services by collecting customer information and analyzing customer needs. Prepares product or service quotations by collecting and analyzing information gathered through research with manufacturer.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Includes but not limited to return authorizations, replacement orders for damages, proof of deliveries, copies of documentation to customers; including invoices, sheets, catalogs and Certificates of Analysis & Sterility.
  • Documents actions by completing forms, reports, logs, and records.
  • Daily updates of mailing list database and ERP database of primary customer records with new customer information and changes to existing customers and prospects as required.
  • Data entry of orders into ERP System and assisting with changes and yearly price updates.
  • File damage in-transit and missing in-transit claims with transportation carriers.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; utilizing the Technical Services staff for advise.
  • Review orders logs daily for tracking information, research orders that do not have tracking information.
  • Maintains work operations by following policies and procedures outlined in but not limited to the Customer Service Representative Manual.
  • Reviews current promotions, products or sale items with customers suggesting other products used in their applications.
  • Review bi-weekly reports to verify that PO's have been placed with vendors.
  • Process orders for shipments out of 3PL warehouses and direct shipments from manufacturers.
  • Mange all new E-Commerce registrations, verify duplication, maintenance in ERP system, maintenance in mailing list database.
  • Follow up on status of filed damage in-transit and missing in-transit claims with transportation carriers.
  • Notify customers of backordered items


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