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Customer Service Representatives in Temple Terrace, FL at Staffing Now

Date Posted: 3/30/2018

Job Snapshot

Job Description

  • SNI Companies is currently hiring for Customer Service Representatives for an answering machine call center in Tampa, Florida. Bilingual a plus!!!



RESPONSIBILITIES

  • To serve clients by answering phone calls; taking complete recorded and typewritten messages; processing information requests and orders; and relaying verbal information.
  • To handle all callers with professionalism and courtesy in accordance with Call Handling Guidelines.
  • To develop a working knowledge of products and services offered by clients.
  • To meet or exceed performance goals set forth by management.
  • To follow the rules, regulations, and policies set forth in the Employee training, Employee Handbook, and any supplemental documents issued by management.
  • To complete, at the request of management, any task or temporary assignment related to services.



QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

  • High School Diploma or equivalent required
  • Must have a flexible schedule, evenings and weekends is a must!
  • No absences for the first 90 days!
  • Typing skills of 30 wpm
  • 1-2 years customer service experience preferred
  • Excellent interpersonal, verbal and written communication skills
  • Strong basic computer skills
  • Ability to multi-task
  • Ability to make sound decisions under pressure
  • Ability to deal with difficult situations and people
  • Ability to work well in both a team environment and independently
  • A strong attention to detail
  • This position requires primarily sitting at a desk for extended periods, communicating verbally with customers on the telephone and entering data via a computer terminal.
  • Call volume: Varies from moderate to heavy
  • The position pays $12.00 per hour and candidates must be flexible to work anytime between 5am and 1am, 5 days a week including weekends. Will get schedule every Sunday. Must be very flexible with their schedule. First 30 days must be flexible for training hours between 5am and 1am.