Contact Us 877.823.3669

Customer Service Representative in Boston, MA at Staffing Now

Date Posted: 9/18/2018

Job Snapshot

Job Description

CUSTOMER SERVICE OPPORTUNITY

FANTASTIC OPPORTUNITY WITH AN IMMEDIATE START

paying up to $17 an hour

Do you enjoy building relationships with customers? Are you a problem-solver? Or, maybe you're interested in new career opportunities? If you answered YES! to any, then join our winning team!

Our customer service team provides information / support and act as liaisons between the customer and the client. Learn product knowledge and provide solutions to questions and concerns. Gain personal satisfaction by driving a solution to your customer's daily lives. Build valuable skills and knowledge that will open a world of opportunity to advance within our organization.

Responsibilities and Duties:

  • Greet customers in a courteous, friendly, and professional manner using company procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Clarify customer requirements; probe for and confirm understanding of needs.
  • Meet customer requirements by providing personalized solutions.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work on customer file.
  • Communicate effectively with individuals/teams in the program to ensure high quality.
  • Participate in activities designed to improve customer satisfaction and business performance.

Candidate Qualifications:

  • Bachelor's degree preferred
  • Demonstrated job or school stability
  • Solid computer, grammar and multi-tasking skills
  • Strong attention to detail, time management and decision-making skills
  • Must be comfortable in a fast-paced environment