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Customer Service Representative in Boston, MA at Staffing Now

Date Posted: 9/27/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Boston, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/27/2018
  • Job ID:
    347875

Job Description


Great Opportunity? for a Reputable Company
Located in the Downtown Boston Area

  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information
  • Act as the company gatekeeper.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Call hotels for information pertaining to recent stays
  • Confirm and or cancel students attending events


** Must Micro Soft Word, Excel and Google Spreadsheets and Docs Experience