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Customer Service Representative in Linden, NJ at Staffing Now

Date Posted: 7/9/2018

Job Snapshot

Job Description



Order Management and Sales Administration
  • Data management: makes sure that customers data and commercial conditions are properly registered and completed including accruals, rebates and commissions.
  • Taking orders from customers correctly.
  • Coordinate with the network for product availabilities abroad
  • Provide accurate information to the customers on cost/extra charges and wait for final approval before delivering.
  • Communicates clearly to the customer on order status
  • Ensures that all invoices are issued within the target delay after the date of the delivery confirmation.
  • Responsible for recovery of dues / over dues.
  • Assists Managers for customer support if required.

Deliveries to ships
  • Responsible for all the deliveries to vessels in the territory, or part of the territory.
  • Liaises closely with all subcontractors in his/her area to ensure a smooth, safe and cost effective service for deliveries to nominated vessels.
  • Coordinates closely with the ordering offices in case of modification of customer orders.
  • Checks and authorises all supplier invoices within the frame of delegation for treatment by HQ.

Administration
  • Manages good relationship with the hosting affiliate (accounting, HR, administration, office supply...)
  • Operates on a daily basis in full respect of the delegation of authorities
  • Applies and promotes the group policies and guide lines: code of conduct, safety, competition, anti-corruption and anti-fraud rules.