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Customer Service Representative in Northbrook, IL at Staffing Now

Date Posted: 6/5/2018

Job Snapshot

Job Description

A leading Wheeling-based Energy Services company is experiencing a period of sustained growth into new markets and they are looking to add a new Customer Service Representative to their department. The CSR will field incoming calls, verify customer and order information, make first-round collection calls and assist their dispatch and sales teams as needed. They are seeking high-energy, detail-minded employees in order to maintain their standing as an authority in the industry.

This is an excellent opportunity to get involved with a company that offers full training, a generous salary and FULL BENEFITS!

In order to be successful, the Customer Service Representative will:

  • Answer incoming calls and assist routing accordingly
  • Customer invoicing and collections
  • Assist dispatch when necessary
  • Enter order updates into the system via SAP
  • General clerical duties for the company including filing, scanning, updating phone list/employee record, sorting mail, data entry, and conducting research
  • Maintain office files including billing, payroll, and invoicing for accounts
  • Compile Excel spreadsheets
  • Reconcile data with ancillary facilities on a daily basis
  • Other office duties as requested during downtime

The Requirements and Skill sets include:

  • High energy and enthusiasm - only positive thinkers need apply!
  • Excellent communication skills - the candidate must maintain the utmost levels of professionalism either written or verbally
  • Prior over-the-phone experience in a customer service environment
  • Experience with order entries in SAP or similar portals
  • Proficiency in the Microsoft Office Suite - Outlook and Word and basic proficiency in Excel
  • Able to respond to office workflows and "jump in where needed" when call volumes are down

What's in it for you?

  • The chance to join a stable, growing company that provides a crucial service in the energy sector
  • Company-provided training
  • EXCELLENT PAY AND FULL BENEFITS - Generous salary with bonus/incentives, paid vacations and holidays and a health package that includes dental and vision insurance.

**The company is setting up interviews as soon as possible - those interested in applying should reach out immediately to Lead Recruiter Patreon Weeks at 630-390-1445 - resumes may be sent immediately to