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Customer Service Representative in Farmington, CT at Staffing Now

Date Posted: 6/6/2018

Job Snapshot

Job Description


Position Summary

The Customer Service Representative will work the front desk duties including working directly with patients for check-ins and working in the electronic health record.

Education And Experience/Qualifications

High School diploma and one year of progressively responsible work experience is required.

Experience with Microsoft Office products, other software programs, and office equipment such as fax, copiers, and scanners is preferable.

Essential Duties And Responsibilities

Greets and communicates in a positive, professional and effective manner with clients, staff and referral sources, assessing the needs of each and triaging calls as necessary.

Screens insurance and reason for referral with acuity.

Reviews and distributes completed client documents, release forms and assessment tools prior to intake session.

Enters data in a timely and accurate manner for ongoing reporting.

Schedules all appointments.

Produces and delivers timely, accurate and professional documents as needed to clients, referral sources, collateral contacts and primary care physicians.

Makes confirmation calls and backfills no/show and cancelled slots by patients/staff according to specified guidelines.

This is a full-time role. Monday - Friday from 8:30 AM - 4:30 PM in the Hartford area.