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Customer Service Representative in Buffalo Grove, IL at Staffing Now

Date Posted: 5/3/2018

Job Snapshot

Job Description

SNI Companies is proud to be working with a major suburban landscaping company to aid their search for a new Customer Service Representative on a Temporary-to-Hire basis. The ideal person will field the Buffalo Grove-based company's inbound residential client calls, schedule service visits and promote their year-round services. Our client offers a relaxed, small-office environment as well as opportunities for advancement and performance-based bonuses.

To be successful in this role, the Customer Service Representative will:

  • Effectively manage a large volume of incoming calls (generally 75-100 per day depending on the season and weather patterns)
  • Close incoming sales and secure new leads
  • Meet personal sales targets and call handling quotas
  • Handle complaints and provide appropriate solutions
  • Keep accurate records in the company's CRM system - recording inquiries, complaints, comments and actions taken

Requirements for the Customer Service Representative role include:

  • 1-2+ years of experience in a call center. Reps must have a pleasant, patient, and friendly attitude with a "thick skin" to handle and de-escalate customer complaints
  • Strong decision making and analytical abilities
  • A proven track record of meeting and/or exceeding call volume goals
  • General proficiency with MS Word, MS Excel and Outlook with the ability to type 40 wpm or more

What's in it for you?

  • Our client offers a business relaxed environment
  • A teamwork environment with a strong work/life balance
  • The possibility of the position becoming permanent with full-time benefits, 401(k) and company provided life insurance

For more information, or for immediate consideration, please send your most recent resume to Staffing Manager Patreon Weeks,