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Customer Service Representative in Waltham, MA at Staffing Now

Date Posted: 8/24/2018

Job Snapshot

Job Description

Customer Service Representative

Immediate Start for a Rewarding Company

Paying up to $25

Position Summary:

Handle customer inquiries about orders, shipments, and products representing a variety of brands. Help promote a positive brand image and drive exceptional customer service. Small team atmosphere with opportunities for cross training, skills development, and growth.

Essential responsibilities:

  • Respond to incoming calls and emails from customers to assist with order processing, product questions and service inquiries about ship dates, back orders, replacements and general issues.
  • Utilize multiple order systems, websites, and various inventory systems to research issues and answer questions
  • Maintain a positive image of all brands
  • Other administrative and operational duties as assigned by supervisor

Qualifications:

  • Good written communication skills. A significant percentage of customer contacts are through email. The interview will include a writing sample.
  • Familiarity with the expectations of online shopping, shipping, and return processes
  • Experience with customer relationship management software and concepts required
  • Customer service or retail experience required
  • Call center experience a plus
  • Excellent communication skills, problem-solving and attention to detail required