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Customer Service Representative in Springfield, MA at Staffing Now

Date Posted: 1/30/2019

Job Snapshot

Job Description



A well known family-owned business in the Waterbury area is seeking a full-time customer service representative to join their team immediately. If you love to smile and like to have fun then this is the job for you!
JOB SUMMARY:
Assist customers with questions and send quotes. You will coordinate with the operations team in handling customer logistics.
ESSENTIAL FUNCTIONS:

  • Answering phones, taking orders, inputting orders into dispatch system
  • Receives telephone requests for price quotations, scheduling, order changes, adjustments, and cancellations directly from customers.
  • Achieves and maintains rapport with customers and works to give them the best possible service.
  • Maintains files of active jobs and posts activity such as change notices, scheduling changes, and credit changes.
  • Working in our back office systems to set up accounts.
  • Follow up on estimates and cleanings already performed.