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Customer Service Representative in Springfield, MA at Staffing Now

Date Posted: 1/30/2019

Job Snapshot

Job Description

A well known family-owned business in the Waterbury area is seeking a full-time customer service representative to join their team immediately. If you love to smile and like to have fun then this is the job for you!
Assist customers with questions and send quotes. You will coordinate with the operations team in handling customer logistics.

  • Answering phones, taking orders, inputting orders into dispatch system
  • Receives telephone requests for price quotations, scheduling, order changes, adjustments, and cancellations directly from customers.
  • Achieves and maintains rapport with customers and works to give them the best possible service.
  • Maintains files of active jobs and posts activity such as change notices, scheduling changes, and credit changes.
  • Working in our back office systems to set up accounts.
  • Follow up on estimates and cleanings already performed.