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Customer Service Representative in West Des Moines, IA at Staffing Now

Date Posted: 5/17/2018

Job Snapshot

Job Description

Staffing Now is interviewing Customer Service Representatives to work with one of their Top Clients in the West Des Moines, Iowa area! Do you have at least 6 months of professional customer service experience? Apply now!

Customer Service Representative - Call Center environment


General Responsibilities

  • Completes data entry, verifies data or information using standard verification processes
  • Validate/complete and document requested data through phone, fax or email contact
  • Analyze and research more in-depth data of information requested, utilizing resources
  • Perform document review and audit
  • Effectively process escalated or rushed tasks
  • Provide timely and professional communication to supervisors and management
  • Demonstrate an ability to prioritize tasks appropriately
  • Proactively seeks new assignments to enhance skill set and knowledge base



Competencies/Skills

  • Strong emphasis on collaboration and team building
  • Ability to perform multiple tasks at the same time
  • Ability to respond quickly to unexpected changes
  • Creative problem resolution skills
  • Professionalism within the workplace
  • Ability to handle high volume of work and work under deadlines
  • Excellent analytical skills, problem solving and decision making abilities
  • Ability to work autonomously, but follows instructions and guidance well
  • Ability to handle a high volume of work and work under deadlines
  • Relies on experience and judgment to plan an accomplish goals.


Required Qualifications

  • High school diploma or equivalent
  • Excellent interpersonal, oral and written communication skills
  • Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems.
  • Experienced with Microsoft Office platform (Word, Outlook, Excel, PowerPoint)


Preferred Qualifications

  • 6 months or more of experience in a high volume processing center.
  • Customer service experience.
  • Experience within call center environment.

Shift: Monday-Friday (days hours)

Pay: $12.00 hour to start

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