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Customer Service Representative in Boca Raton, FL at Staffing Now

Date Posted: 9/8/2020

Job Snapshot

Job Description

Job Description

  • Provide office support to Executive who manages a group of distributor/retail accounts.
  • Communicate assortment information to accounts and coordinate receipt of order placements.
  • Work via e-mail with overseas support analysts to secure factory space for customer orders.
  • Compile order information from customers and process orders for placement with the factory.
  • Monitor and resolve any issues related to the execution of the sales order. "Issue resolution".
  • Second point of contact for the customer after the person who manages the account.
  • Provide any and all support as needed and requested by the Executive to help maximize sales and execution.
  • Managing customer spreadsheet.
  • Enters Independent orders as needed.
  • Maintains customer orders regarding dropped styles, delivery extension and style cancellations.
  • Communicates to customer's details of dropped styles, delivery extension and style cancellations.
  • Processing EDI orders.
  • Tracking of order via UPS or Preferred Carrier.
  • Managing RTV for customers.
  • Reviews and provides credit limit reports to accounting for release of orders on a monthly basis.
  • Working with management on new customer setups.
  • Responsible for providing packaging guides for customers.
  • Managing of spreadsheet for all delayed shipments.
  • Covering of desks for other coordinators as needed.
  • Managing bulk orders to insure proper depletion process.
  • Experience:
  • Relevant Wholesale Customer Service: 1 year
  • Account Management: 1 year
  • Customer Service: 2 years
  • Able to work with others to gather information from different sources to prepare each order detail
  • Intermediate to advanced level user on Excel and Microsoft Outlook
  • Strong analytical skills and critical thinking
  • Detailed oriented and accurate
  • Able to understand a process as trained and work with those guidelines for problem resolution
  • Footwear or retail experience is preferred
  • Must be consistent in attendance and timelines.
  • Must not be overwhelmed with details
  • Must have data entry skills
  • Must be organized and have ability to multi task.


  • Day shift
  • Monday to Friday; 8:30a-5p