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Customer Service Representative in Hudson, NH at Staffing Now

Date Posted: 9/27/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Hudson, NH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/27/2018
  • Job ID:
    347846

Job Description


Position Overview:

Assist customers and contractors by providing quotes and product information, both in person and over the phone. Works in conjunction with OSR's to grow account sales and assist walk-in customers as required.

Essential Job Duties:

1. Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.

2. Handles telephone calls, writes orders, resolves problems, and relays any information as needed.

3. Coordinates purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.

4. Codes and inputs customer orders, pricing information and additional data into the computer system.

5. Creates accurate and complete invoices, work orders, and sales tickets.

6. Maintains stock levels on the sales floor and in the stockroom.

7. Operates and balances cash register daily.

8. Researches credits, returns, and late payments as needed.

9. Works with outside sales representatives to ensure customer satisfaction.

10. Other duties as assigned by location management.

Additional Showroom Duties:

1. Facilitate acceptable level of service and communication with customers on the showroom floor and via phone.

2. Responsible for appearance of the showroom, the physical integrity and pride of the showroom.

3. Assist with physical inventory.

4. Maintain current product knowledge.

5. Attend assigned training and meetings as required increase knowledge of entire product offering.

6. Support efforts of outside sales associate.

7. Other duties as assigned by location management.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

1. Minimum education required- High School Diploma, college degree preferred.

2. Minimum experience required- 2 years in building material industry with extensive knowledge of product and application, sales experience a plus.

3. Special skills required- Ability to operate computer, calculator & cash register.

4. Knowledge of building materials, applications, related equipment, and/or construction industry.

5. Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.

6. Should be familiar with Computer, printer, telephone, copy machine, fax machine, engineer's scale/ruler, mechanical tools, inventory and inventory control.