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CUSTOMER SERVICE REPRESENTATIVE in Miami, FL at Staffing Now

Date Posted: 6/18/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/18/2020
  • Job ID:
    128212

Job Description

Our Customer Service Representatives will act as a liaison between the customer and the sales team. They are meant to provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A successful CSR is one that can put themselves in their customers' shoes and advocate for them when necessary; they are naturally inclined to help customers as they are patient, empathic and passionately communicative. We are looking for someone who will be a natural problem solver who will diligently and confidently investigate and troubleshoot any issue in order to resolve the customers complain.

Responsibilities

  • Manage large amounts of incoming calls regarding billing issues, product problems, service questions and general client concerns
  • Identify and assess customers' needs to achieve satisfaction
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

For more information, please e-mail kbatista@staffingnow.com