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Customer Service Representative in Raritan, NJ at Staffing Now

Date Posted: 4/30/2019

Job Snapshot

Job Description

Our client, a manufacturer located in Bridgewater has an exciting opportunity for a Customer Service Representative. This is a great place to work - friendly environment and employees are treated well.
This is a temporary to permanent opportunity,
The expectations of this role are:
* Processes orders for product, literature and samples received via fax, email or EDI (Electronic Data Interchange).
* Enters data into ERP (Enterprise Resource Planning) system, determines shipping method and warehouse.
* Works with customer and/or internal Sales Force to resolve order related discrepancies.
* Coordinates with warehouse to obtain freight costs and transit times.
* Coordinates with production department on unusual orders, material in transit and backorder issues.
* Coordinate with remote International warehouses to release and process completed shipments.
* Create export documentation for International shipments.
* Responds to inquiries related to purchasing products, locating distributors, price & availability, and status of purchase orders and shipments.
* Acts as liaison between various departments, as well as outside entities such as customers and end users.

* Associates Degree or equivalent from two year college or technical school and one to two years related experience or training; or combination of both education and experience.
* Basic understanding of export shipping (Incoterms, Documentation, Forwarders, etc.) a plus but not required.
* Ability to read and comprehend instructions, correspondence and memos. Ability to effectively present information in one on one and small group situations with customers, clients or other employees.
* Ability to add, subtract, multiply and divide in all units of measure. Ability to convert units of measure (lbs. to kg.) and currency (USD to EUR, GBP, etc.) using various tools available.
* Individual should have knowledge of MS Outlook, MS Office Suite including Excel and Word, as well as Internet Explorer. Comfortable/Familiar with ERP systems