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Customer Service Representative in Weston, FL at Staffing Now

Date Posted: 6/15/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Weston, FL
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    6/15/2020
  • Job ID:
    360823

Job Description

We are currently looking for a Customer Service Representative to act as a liaison and provide product/service information to resolve any problems that our customers might face with accuracy and efficiency.

Job Description

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Job Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

If you are interested in this opportunity, please send your resume to amontnao@staffingnow.com.