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Customer Service Representative in Manchester, NH at Staffing Now

Date Posted: 10/3/2018

Job Snapshot

Job Description


Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

KEY JOB RESPONSIBILITIES


  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

  • Maintains and updates customer information as necessary

  • Calmly attempts to resolve and de-escalate any issues

  • Escalates calls to supervisor when necessary and appropriate

  • Responds to requests for assistance and/or possible processing of credit card authorizations

  • Tracks call-related information for auditing and reporting purposes

  • Provides feedback reports on call issues related to downtime and/or training issues

  • Upsells to customers as necessar