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Customer Service Representative in Plainville, MA at Staffing Now

Date Posted: 8/31/2018

Job Snapshot

Job Description

Customer Service Representative

Great Opportunity For a Reputable Company

Paying up to $18 an hour

Resolve customer complaints via phone, email, mail, or social media.

  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information
  • Act as the company gatekeeper.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Call hotels for information pertaining to recent stays
  • Confirm and or cancel students attending events

** Must Micro Soft Word, Excel and Google Spreadsheets and Docs Experience