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Customer Service Representative in Bristol, CT at Staffing Now

Date Posted: 5/23/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Bristol, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/23/2019
  • Job ID:
    355478

Job Description


We are currently seeking an immediate Customer Service Representative for a well established manufacturing company in the Bristol, CT area.
The hours are Monday - Friday from 8:00 am - 4:30 pm.
You will be responsible for handling and maintaining customer relationships through various verbal and nonverbal communication and ensure orders are processed on time to meet or exceed department goals and customer expectations.
Essential Duties and Responsibilities:

  • Responsible for answering customer problems or questions related to orders, shipments, returns, complaints or other inquiries in compliance with customer service operational procedures and all applicable regulatory and statutory requirements.
  • File data and perform other routine clerical tasks as assigned and for other departments as needed.
  • Must perform job specific functions using various hardware and software systems; such as personal computer, internet, printers, copiers, fax machines, mailing systems, AES (Automated Export System,) Microsoft applications (Outlook, Excel, Word) and Visual Manufacturing ERP System.
  • Maintain current knowledge of products and customers to assist with promoting (upselling) company products and services through preparation of quarterly promotional specials, mailing, events and customer training using various media (phone, internet, mail, email, etc.)
  • Must have the ability to multi-task and handle multiple duties in our fast paced customer service environment, prioritizing workload to meet changing customer order and department demands.


Education/Background Requirements:

  • High School Diploma plus specific area training and/or experience.
  • Must have experience with Microsoft computer applications (minimum knowledge of Microsoft Word, Excel and Outlook.)