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Customer Service Representative Bilingual (Spanish) in Southlake, TX at Staffing Now

Date Posted: 2/28/2018

Job Snapshot

Job Description

Staffing Now is seeking Bilingual (Spanish) Customer Service Representatives for an excellent opportunity with one of our clients in the Keller area. We specialize in matching administrative professionals with the right temporary and full-time job opportunities and are one of the fastest growing administrative staffing agencies in the U.S. The Call Center Customer Service Representative (CSR) serves as a direct connection for a variety of customer inquiries including services and products along with acquisition and contracts. This CSR position requires customer service experience in a call center setting, outstanding communication skills as well as strong administrative clerical skills.

Job Responsibilities:
The Call Center Customer Service Representative will handle a variety of customer inquiries ranging from simple to complex. The Call Center CSR may also provide analysis of data, quality improvement activities, oversight of Frequently Asked Questions, and procedural documents.

Specific Call Center Customer Service Representative duties:

  • Providing direct customer support, through phone and email inquiries
  • Providing reports regarding customer inquiries
  • Responding to all Customer Inquiries
  • Submitting all requests for website updates
  • Resolving product and service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; expediting correction and adjustment; following up to ensure resolution
  • Preparing product or service reports by collecting and analyzing customer information

Specific Customer Service Rep requirements:

  • Bilingual - Spanish Preferred
  • Excellent oral and written communication skills
  • Microsoft Office experience (Specifically Outlook, Excel)
  • Data Management and Database Management capabilities
  • Good interpersonal skills
  • Analytical / critical thinking skills
  • Flexibility and adaptability
  • Ability to resolve conflict
  • Experience trouble-shooting and prioritizing multiple tasks

Our client is ready to interview and hire!! For immediate consideration contact Pam Germany, 817-502-1202 or email your resume to