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Customer Service Rep in Boston, MA at Staffing Now

Date Posted: 2/8/2018

Job Snapshot

Job Description


Job Requirements

  • Meets with customers and prospects and develops understanding of other financial objectives and needs.
  • Maintains strong product and sales knowledge and champions core service values.
  • Provides sound advice at every Customer interaction to create a positive Customer Experience and ensures that the Customer's financial needs are met.
  • Responsible for meeting or exceeding specific individual sales goals.
  • Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
  • Generally resolves problems independently, escalating more difficult issues to supervisors.
  • Performs a broad range of tasks of varying complexity and scope.
  • Cross-sell products to provide multi-services for Customers and makes referrals to partners.



Qualifications

  • High School Diploma or equivalent experience.
  • 1-2 Years of related experience.
  • Sales skills with the ability to influence Customers.
  • Strong Customer Service skills.
  • Good written and verbal communication skills.
  • Teller experience helpful.
  • Effective problem solving skills.
  • Ability to schedule and prioritize work.
  • Complete Core Training Requirements and on the job training requirements.
  • Basic knowledge of Excel and Word.
  • Completes online regulatory training requirements.