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Customer Service Rep in Billerica, MA at Staffing Now

Date Posted: 5/15/2018

Job Snapshot

Job Description


Processes orders for merchandise received by mail, telephone, fax, E-mail or personally from customer, distributor, or company employee by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Edits orders received for price and nomenclature.
  • Informs customer and/or distributor of unit prices, shipping date, anticipated delays, and any additional information needed by customer or distributor.
  • Advise customer if the order is close to the current dollar discount and inquire if they would like to take advantage of the discount by adding on to the order.
  • Writes or types order form, or enters data into computer, to determine total cost for customer.
  • Prints shipment documents and forwards to the Customer Service Manager for review.
  • Records or files copy of orders received.
  • Follows up on orders to ensure delivery by specified dates.
  • Computes price, discount, sales representative's or distributor commission, and shipping charges as required.
  • Prepares invoices and shipping documents such as export papers, commercial invoices.
  • Checks shipping orders to ensure they are accurate with regards to quantity shipped, this is done by comparing shipping documents with computer generated reports.
  • Specifies if special labeling is required for shipment and in some instances supplies to the shipping department.
  • Receives and checks customer complaints.
  • Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
  • Compiles statistics and prepares various reports for management.
  • Answers questions from customers or distributors on how a product operates or directs them to the person that is able to assist them.
  • Makes sure that quotes are processed through the quoting process in a timely manner.
  • Types quotes and maintains files for all quotes that are processed.
  • Maintains customer name and address data base.
  • Responsible for sending new pricing, with the correct multiplier, to all customers.
  • Create no charge shippers for customer replacements.