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Customer Service Rep in Boston, MA at Staffing Now

Date Posted: 1/22/2018

Job Snapshot

Job Description


Essential Duties:

  • Exceeds customers' service and sales expectations in an inbound call center environment.
  • Accurately completes on-line account transactions, maintenance, and service requests from customers and for other areas of the bank.
  • Consistently meets monthly performance goals such as accuracy and quality service standards.
  • Experience working within a call center or customer service environment.
  • Ability to process accurate and detailed paperwork; excellent verbal and written communication skills.
  • Ability to multitask in a fast paced environment.
  • Experience with electronic applications such as online chat, online banking, mobile banking, and ATM/Debit card transactions.


Non-Essential Duties:

  • Perform other duties as assigned


Qualifications:

  • High School Diploma or GED.
  • Must have experience working in a customer service setting.
  • Retail customer service, banking, or call center experience preferred.
  • Experience in financial sales or retail sales preferred.
  • Ability to use/learn current technology and software applications related to position.
  • Excellent interpersonal and verbal communication skills required.
  • Promotes strong and lasting customer relationships through the Call Center environment by providing quality customer service and sales in an efficient and highly professional manner.
  • Provides superior customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
  • Displays positive, professional tone, exhibit empathy when required, deliver key attributes and provide a Superior experience for the customer.
  • Takes ownership of customer concerns and resolve customer issues at first point of contact.
  • Arrive on-time and log-in ready to receive/make Customer calls as scheduled throughout the shift.
  • Strong computer skills with the ability to navigate between different platforms regularly.
  • Proficient use of Microsoft Office products including drafting documents/reports, basic formulas, and communication using: Word, Excel, and Outlook.
  • Understanding of the different types of banking products and services.
  • Ability to process accurate and detailed paperwork; excellent verbal and written communication skills.