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Customer Service Rep in Las Colinas at Staffing Now

Date Posted: 1/29/2019

Job Snapshot

Job Description


SNI has partnered with a family-owned and operated business to find a Customer Service Representative. The Customer Service Specialist plays a critical role in answering client questions, providing information and education related to coverage and eligibility, as well as generating sales opportunity leads for the sales team. A strong customer service orientation, energetic/positive attitude, and persistence in interacting with qualifying prospective sales opportunities is essential. This companies offers a competitive salary plus bonuses, day benefits, and an exceptional culture.
JOB RESPONSIBILITIES

  • Answer a wide variety of all inbound calls from new and existing customers
  • Listen and build rapport with customers
  • Records all customer interactions, gathers information and explains contract coverage
  • Recognizes trends in customer interactions and appropriately escalates customer questions and issues to management, when necessary
  • Recognizes and creates potential sales opportunities
  • Consistently meets established call handling and lead generation metrics


JOB QUALIFICATIONS

  • 3-5 years previous customer service, lead generation and sales experience
  • Excellent communication skills and phone presence
  • Bi-lingual Spanish is a plus
  • Solid computer skills, and working knowledge of Microsoft Office products, specifically Outlook, Word and Excel.


This position offers a starting salary of $35k plus bonuses. Apply today for immediate consideration!