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Customer Service Rep-SW Broward Co. in Miramar, FL at Staffing Now

Date Posted: 10/1/2020

Job Snapshot

Job Description


Customer Service Representative Summary
We are searching for energetic, professional Customer Service Agents to provide remarkable service to their customers via phone. The Customer Service Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.


Customer Service Representative Responsibilities

  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and communicate with energy and enthusiasm to customers.
  • Build lasting relationships with clients, customers, based on trust and reliability.
  • Communicate and follow instructions for call resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our client's products and services.


Customer Service Representative Requirements

  • Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
  • Must have ability to work independently and in a team environment.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Physical attendance is key to success and necessary to meet objectives.
  • You have the flexibility to work any shift, including nights and especially weekends.


Physical Requirements

  • Speak and sit for extended periods of time.
  • Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
  • Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
  • Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.