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Customer Service Rep -ENGLISH - FRENCH - Contract to Hire in Miami, FL at Staffing Now

Date Posted: 5/15/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Miami, FL
  • Job Type:
    Admin - Clerical
  • Experience:
    At least 1 year(s)
  • Date Posted:
    5/15/2018
  • Job ID:
    340321

Job Description


ENGLISH - FRENCH LINE CUSTOMER SERVICE REPRESENTATIVE
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities

  • Effectively manage incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


Requirements

  • BILINGUAL ENGLISH-FRENCH REQUIRED, No strong accent or slang.
  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree


Please send all resumes to amontano@staffingnow.com