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Customer Service Opportunity in Medford, MA at Staffing Now

Date Posted: 10/1/2018

Job Snapshot

Job Description


What You'll Do:

  • Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients' customers.
  • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
  • Provide product support.
  • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
  • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.


Qualifications/Requirements:

  • Strong desire and passion to help people, or as we say at Alta Resources, "Take care of people."
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to build relationships with clients, consumers and coworkers.
  • Strong organization and time management skills.


Education & Experience

  • High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
  • Previous work experience in customer service, sales, training, or member retention required.