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Customer Service - Inbound Calls in Leesburg, VA at Staffing Now

Date Posted: 10/10/2019

Job Snapshot

Job Description

Customer Service Support

Contract Assignment: 10/28/19 thru 1/10/20 (MUST be able to commit to the entire project)

Hours: M-F from 8AM-5:00PM

Duties: Assisting w/ inbound/donation calls, and email correspondence
Provide customer service to partners and other external contacts by efficiently responding to incoming calls (for all program areas) and routine emails. Determine and meet the needs of requestors, coordinating with internal staff as required. Take donations from constituents. Update constituent information and perform other customer service as requested. May require cross-training with other departmental teams, handling customer support or account services tasks or other skills such as bilingual abilities.

If selected, this role requires a criminal background/credit check & signed confidentiality agreement