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Customer Service Coordinator in Boca Raton, FL at Staffing Now

Date Posted: 3/25/2019

Job Snapshot

Job Description


Duties and Responsibilities include, but are not limited to:

  • Provide office support to Sales Executive who manages a group of distributor/retail accounts.
  • Communicate assortment information to accounts and coordinate receipt of order placements.
  • Work via e-mail with overseas support analysts to secure factory space for customer orders.
  • Compile order information from customers and process orders for placement with the factory.
  • Monitor and resolve any issues related to the execution of the sales order. "Issue resolution".
  • Second point of contact for the customer after the salesperson who manages the account.
  • Provide any and all support as needed and requested by the Sales Executive to help maximize sales and execution.
  • Managing Customer Spreadsheet (reviewing styles, colors, and stock numbers).
  • Enters Independent orders as needed.
  • Maintains customer orders regarding dropped styles, delivery extension and style cancellations.
  • Communicates to customer's details of dropped styles, delivery extension and style cancellations.
  • Processing EDI orders.
  • Tracking of order via UPS or Preferred Carrier.
  • Managing RTV for customers.
  • Reviews and provides credit limit reports to accounting for release of orders on a monthly basis.
  • Working with Management on New Customer Setups.
  • Responsible for providing China packaging guides for customers.
  • Managing of spreadsheet for all delayed shipments.
  • Covering of desks for other Coordinators as needed.
  • Managing bulk orders to insure proper depletion process.
  • Any other business as required.


To be considered for this role:

  • Able to work with others to gather information from different sources to prepare each order detail
  • Intermediate to advanced level user on Excel and Microsoft Outlook
  • Strong analytical skills and critical thinking
  • Detailed oriented and accurate
  • Able to understand a process as trained and work with those guidelines for problem resolution
  • Footwear or retail experience is preferred
  • Must be consistent in attendance and timelines.
  • Must not be overwhelmed with details
  • Must have data entry skills
  • Must be organized and have ability to multi task.


The successful candidate will be eligible for excellent benefits:

  • Medical, Dental and Vision (100% Employer covered)
  • 401K - Retirement and match
  • Voluntary Benefits
  • Flexible Spending Account
  • Vacation, Sick and Personal time


Job Type: Full-time
Experience:

  • Customer Service: 1 year (Preferred)
  • EDI: 1 year (Preferred)
  • order processing: 1 year (Preferred)
  • Manufacturing (Plus)


Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • Gym memberships or discounts
  • Employee discounts
  • Workplace perks such as food/coffee and flexible work schedules