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Customer Care Specialist in Princeton, NJ at Staffing Now

Date Posted: 4/17/2019

Job Snapshot

Job Description

Customer Care Specialist needed for Pharmaceutical Company in Princeton, New Jersey. Monday through Friday 11 am - 8 pm. -
General Description

  • To promote, sell and provide information regardomg products to prospective new and existing customers via the telephone.
  • To assist and support our Customers, Field Territory Managers and National Sales goals.
  • Coordinates inbound/outbound support objectives and sales activities with Direct Supervisor
  • Answer inbound customer calls promptly and professionally as per department procedure and schedule
  • Processing customer orders, requests, payments and returned goods authorizations in a timely and accurate manner.
  • Document customer account records in ERP (NAV) and FoCus/CRM systems
  • Demonstrate impressive professional and courteous customer service
  • Ensure optimum activity levels for the business and appropriate personal development
  • Maintain ERP database, support Communication and Marketing actions, as well as manage the sales performance within the established region geographical territory