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Customer Care Representative in Piscataway, NJ at Staffing Now

Date Posted: 11/22/2019

Job Snapshot

Job Description

Our client in the Middlesex County area is looking for a Customer Service Representative for their busy Customer Care team.

Job Description:
  • interacting with customers via phone and email.
  • Heavy data entry
  • Provide a superior customer experience while driving customer loyalty and confidence
  • Demonstrate a solid understanding of all our products and processes as well as workflow to provide solutions to our customer requests
  • Become a knowledgeable resource to our client base when contacting a customer or receiving a call from a customer or consumer
  • Handle clarification of orders in an efficient, customer-focused manner
  • Ability to provide support in a team environment
  • Make recommendations for the continuous improvement of the flow of orders on an ongoing basis. Participate in the implementation of these recommendations.
  • Ability to make decisions in order to provide the best customer experience each and every time
  • Document all customer interaction in our Customer Relationship Management tool
  • Able to work in a team environment and provide coverage in other areas of our organization