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Customer Care Coordinator in Farmington, CT at Staffing Now

Date Posted: 4/11/2018

Job Snapshot

Job Description


Responsibilities:
Representing the Company well through superior customer service by making great matches between caregivers and the clients. Using Respect and Empathy for the people we serve.
Overview of Required Skills/Traits:
Common sense, ability to multi-task, basic computer skills, straight forward communication skills, excellent customer service skills.
Duties:
Displaying Integrity and using a "common sense" approach with client situations, putting the client first. Remember, we are all going to get there at some point.
Using Tenacity to perform quality assurance calls to clients to check how services are going, make necessary updates to client/caregiver information and fill out any necessary forms/notes to document these calls.
Schedule the best possible caregiver to promote a long-term relationship between the caregiver and the client.
Fill last minute call outs, and short-notice new cases.
Answer phone inquiries regarding the services we provide and the positions we have available.
Be Accountable, escalating any concerns regarding client's or caregiver promises that are in jeopardy.