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Customer Care Associate in Plymouth Meeting at Staffing Now

Date Posted: 9/25/2018

Job Snapshot

Job Description

Our client in the Plymouth Meeting Area is looking for a number of Customer Care Associates!

Customer Care Associate Job Duties:

  • Answer a variety of incoming calls from members regarding their healthcare questions and issues
  • Build rapport with callers using a friendly, courteous and professional manner
  • Verify/Collect demographics and update as necessary in CRM system
  • Determine and execute the best resolution to assist the member based on their needs or requests
  • Transfer caller to appropriate area(s) both internally and externally
  • Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
  • Handle calls in most or all Triage queues
  • Perform other duties and projects as assigned by management

Call Center Agent Skills and Qualifications:

    • Previous customer service experience in healthcare preferred
    • Strong Communication skills and phone etiquette
    • Strong ability to explain complex issues to employees/retirees
    • Highly effective listening skills
    • Strong problem solving/issues resolution skills
    • Excellent customer service and customer resolution skills
    • Organizational and administrative skills
    • Experience with Microsoft Word and Excel
    • Ability to work in a team environment
    • Familiar with Clinical clients processes and case handling


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