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Customer Care Associate in Plymouth, PA at Staffing Now

Date Posted: 10/2/2018

Job Snapshot

Job Description


Customer Care Associate needed for Healthcare Client in Montgomery County, Pennsylvania.

  • Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
  • Build rapport with callers using a friendly, courteous and professional manner
  • Verify/Collect demographics and update systems as necessary
  • Determine and execute the best resolution to assist the member based on their needs or requests
  • Connect members to appropriate area(s) both internally and externally
  • Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
  • Perform other duties and projects as assigned by management


Must Haves!

  • High School Degree or GED required/ Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
  • Customer Services in a telephone environment preferred
  • Strong Communication skills and phone etiquette
  • Strong ability to explain complex issues to members or callers
  • Highly effective listening skills
  • Strong problem solving/issues resolution/multitasking skills
  • Excellent customer service and customer resolution skills
  • Organizational and administrative skills
  • Experience with Microsoft Word and Excel

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