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Client Support Representative in Daytona Beach, FL at Staffing Now

Date Posted: 8/31/2018

Job Snapshot

Job Description


SNI Companies is seeking Client Support Specialists for a growing company in the Daytona Beach, FL area

  • Ensure positive client experience through high quality service and communication thereby attaining client retention.
  • Handle client service or support related incoming requests.
  • Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
  • Research and resolve each client interaction to their utmost satisfaction.
  • Determine and record inbound requests and ensure customer issues bear proper notation.
  • Capture client information and problem solving process such as decisions made, actions involved and final resolution.
  • Update on status and completion in service management system and users through all means of communications.
  • Manage databases and execute reports to track and support implementation and overseeing of compliance initiatives.
  • Coordinate with product development department to enhance current design and determine design problems.
  • Update on new design, product and technology changes.
  • Engage in continuous performance evaluation and training projects.
  • Establish Client Support Center's positive image by interacting with team members, vendors and clients.
  • Exceptional Math Skills, Communication Skills, easily adapt to multiple computer software programs
  • Multi-tasking skills
  • Empathetic, ability to work with clients to resolve sensitive financial matters


Requirements:

  • HS Diploma, Associate's Degree or Bachelor's Degree Preferred
  • 1+ year Customer Service, Call Center Experience preferred
  • Exceptional Math Skills preferred
  • Phenomenal Communication Skills, Written & Verbal
  • Ability to handle complex situations in a professional manner
  • Exceptional Computer Literacy


Monday-Friday 8am-6pm, $14.50 per hour to start. A lot of room for growth!