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Client Service Representative in Woburn, MA at Staffing Now

Date Posted: 1/25/2018

Job Snapshot

Job Description


Do you have exceptional Customer service skills? * customer service skills for phone, computer and face to face conditions, must have patience, be attentive, good listening skills, have tenacity and able to "read" customers emotional state

* Previous experience in laboratory or medical device call centers a plus * Must be able to work in a non-black & white protocol environment, is required to demonstrate good judgement, and uses all resources in the organization to provide the correct answers * Outstanding interpersonal, verbal and written clear communication skills, and the ability to effectively communicate with various levels of management * Strong computer, analytical, organizational and time-management skills

* Must be flexible, able to effectively multi-task, and work effectively in a fast-paced, high volume work environment * Consistently maintain a positive and professional attitude * Requires strong attention to detail ESSENTIAL FUNCTIONS:

* Treats others with sensitivity and empathy, recognizing people are dealing with multiple challenges both professionally and personally * Listens attentively to patients, clients, and colleagues to ensure understanding of their needs, and asks questions if something is not clear * Manages his/her case load on a daily basis * Outbound calling to patients for the initial, and follow up coordination of fertility testing

Simple customized kit builds * Reviews clinical testing orders with off-site collection patients, and explains in great detail the collection and billing processes based off of the type of testing requested * Required to make outbound calls to clients concerning test verification, problem samples, test information, critical values, abnormal results and test cancelations

* Able to act on incoming client and patient calls regarding results, testing, appointments, bills, and all types of client or patient concerns promptly and accurately * Conducts discussions of confidential information in appropriate settings to avoid unintentional disclosure * Adheres to all HIPAA guidelines * Greet and work with patients collecting samples on-site

Hours are 1030a-7p