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Call Center Representative in Downers Grove, IL at Staffing Now

Date Posted: 1/30/2018

Job Snapshot

Job Description

Our Client in the Lombard area is looking for temporary, seasonal help! With Valentine's Day fast approaching the gift giving market is in full swing. This project is a great way to boost your Customer Service experience.
Shifts will vary based on business! February 12th, 13th, 14th and 15th you need availability to work until 1:00am.
Job Description:
Answer inbound phone calls regarding gift services
Accurately answer customer questions regarding gift options
Handle customer complaints and/or concerns regarding their order
Correctly update any customer accounts
Provide quality and efficient customer Service
Respond to inquiries regarding placed orders, shipping status, delivery status and any product refund and returns
Ability to read and decipher any scripts provided by managerial staff
Previous customer service experience
Demonstrated record of excellent attendance and punctuality
Pleasant phone presence
Ability to multi-task
Problem solving skills
Professional and punctual with customer inquires
Ability to show empathy regarding customer concerns
Flexibility to work evenings and weekends