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Call Center Representative in Dunedin, FL at Staffing Now

Date Posted: 4/30/2018

Job Snapshot

Job Description

SNI Companies is currently hiring for Outbound Call center representatives for several companies in the Palm Harbor areas.
Position: Customer Support Representative - Call Center
Pay Rate: $10-12
Job Description: Below
Our financial support team members provide support and assistance to resolve supplier's problems through a series of troubleshooting activities in a call center environment. Common solutions include resolving password problems, payment declines, diagnosing unsupported browsers, errors opening html attachments, navigating customer through internet options, and troubleshooting email issues. All calls are recorded, monitored, and reviewed.
Duties and Tasks/Essential Functions:

  • Gather customer information in Salesforce (Customer Relationship Management Software) and determine the issue by using probing questions
  • Diagnose and resolve technical issues
  • Research using available resources
  • Complete required training and stay current with changes and updates
  • Exemplary attendance and punctuality
  • Requirements:
  • Proper phone etiquette, including using client verbiage and positive demeanor
  • Ability to speak and type clearly and accurately, using proper grammar
  • Ability to multitask between customer calls, logging of case notes, copy/paste, navigating multiple tabs
  • Skilled at responding to multiple chat conversations including messages from your team and managers
  • Ability to empathize with callers making them the primary focus of your actions
  • Openness to constructive coaching and ability to implement performance objectives
  • Ability to adjust to constantly-changing technology and processes
  • Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or taskS
  • Conditions of Hire:
  • 50 (will consider 35-40) WPM Typing and Skills Test
  • High School Diploma or equivalent
  • Drug Test, Background Check, and Fingerprinting
  • Minimum 6 months customer service experience