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Call Center Representative in Boston, MA at Staffing Now

Date Posted: 2/26/2018

Job Snapshot

Job Description

Now Hiring Call Center Representatives! Interview Immediately!

In search of Call Center Representatives interested in working within a Financial Institution!

Position Responsibilities:

  • Utilizing superior knowledge of products and services, service incoming customer calls in an efficient and quality service-oriented manner
  • Assess situations, apply sound judgment and negotiation skills and work within established policies and procedures to efficiently resolve customers' needs and issues
  • Accurately assist customers with digital account issues
  • Identify cross-sell and up-sell opportunities and capitalize on them to achieve successful referrals and completed applications
  • Actively participate in sales and service meetings. Demonstrate a willingness to change by applying suggested improvement methods to daily interactions with customers
  • Successfully complete additional training modules and apply this knowledge during daily interactions with customers.

Required Skills:

  • Customer service skills
  • Excellent phone etiquette
  • Experience working with cross selling in a customer focused environment
  • Understanding of operations and services
  • Computer experience
  • Basic computer knowledge
  • The ability to work flexible hours and strong written and verbal communications skills
  • Establish and maintain effective working relationships

Indefinite Temporary Role with Permanent Potential!


Position located in Boston, Ma!