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Call Center Representative in Plymouth, MA at Staffing Now

Date Posted: 7/11/2019

Job Snapshot

Job Description


Position Responsibilities:

  • Utilizing superior knowledge of bank products and services, service incoming customer calls in an efficient and quality service-oriented manner
  • Assess situations, apply sound judgment and negotiation skills and work within established policies and procedures to efficiently resolve customers' needs and issues
  • Accurately complete on-line account transactions, maintenance and service requests to other areas of the bank
  • Identify cross-sell and up-sell opportunities and capitalize on them to achieve successful referrals and completed applications
  • Actively participate in sales and service meetings. Demonstrate a willingness to change by applying suggested improvement methods to daily interactions with customers
  • Successfully complete additional training modules and apply this knowledge during daily interactions with customers.


Required Skills:

  • Customer service skills
  • Excellent phone etiquette
  • Experience working with cross selling in a customer focused environment
  • Understanding of bank products, operations and services
  • Computer experience
  • Basic computer knowledge
  • The ability to work flexible hours and strong written and verbal communications skills
  • Establish and maintain effective working relationships
  • May be required to lift and/or move up to 20 pounds

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