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Call Center Representative in Franklin, MA at Staffing Now

Date Posted: 1/4/2019

Job Snapshot

Job Description


Excellent Career Opportunity
Available with an Immediate Start
This position is responsible for exceeding customers' service and sales expectations in an inbound call center environment.
Position Responsibilities:

  • Utilizing superior knowledge of bank products and services, service incoming customer calls in an efficient and quality service-oriented manner
  • Assess situations, apply sound judgment and negotiation skills and work within established policies and procedures to efficiently resolve customers' needs and issues
  • Accurately complete on-line account transactions, maintenance and service requests to other areas of the bank


Required Skills:

  • Customer service skills
  • Excellent phone etiquette
  • Experience working with cross selling in a customer focused environment
  • Understanding of bank products, operations and services
  • Computer experience
  • Basic computer knowledge