Contact Us 877.823.3669

Call Center Representative in Boston, MA at Staffing Now

Date Posted: 5/3/2018

Job Snapshot

Job Description

Are you available to start working immediately?
Are you eligible to work in the United States?
Can you speak Spanish?
Call Center Representatives Responsibilities:

  • Process telephone inquiries, fax information/applications to customer if required
  • Perform account maintenance, including address changes, payments, adjustments, and statement requests
  • File applications and other paper work as necessary.
  • Handle customer inquiries and complaints
  • Prepare reports to include daily Phone Call Log.
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.

Qualifications and Skills
Call Center Representatives Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Job Type: Full-time