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Call Center Manager in Boston, MA at Staffing Now

Date Posted: 5/14/2018

Job Snapshot

Job Description


Company in heart of Downtown Boston looking for Call Center



Qualifications

  • Minimum HS Diploma/GED, college degree is strongly preferred
  • Management experience of teams of 40 or more in a customer service environment
  • Excellent computer and communication skills


Responsibilities

  • Managing, motivating, training, and coaching call center representatives in a high-volume environment
  • Monitoring calls for quality assurance and efficiency
  • Handling escalated customer service inquiries and call overflow from the representatives
  • Managing goals and progressive discipline procedures for your team
  • Effectively managing the scheduling/attendance, call volume, and quality control of your team
  • Ensuring proper and consistent communication across several different departments within the company
  • Proactively identifying potential issues and recommend enhancements to the current procedure to implement best practices
  • Creating a positive working environment in the call center and inspire exceptional performance
  • Managing tasks with minimal supervision and is open and flexible to a dynamic work environment
  • Ensuring adherence to all departmental policies and procedures