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Call Center Expert! in Plymouth, MA at Staffing Now

Date Posted: 3/28/2018

Job Snapshot

Job Description

Call Center Expert Wanted!


Temp to Perm!


Plymouth, Ma


This position is responsible for exceeding customers' service and sales expectations in an inbound call center environment. Activities include efficiently managing customer needs and issues assessment, problem resolution, account maintenance, and identification of and capitalization on cross-sell and up-sell opportunities.


Position Responsibilities:

  • Utilizing superior knowledge of bank products and services, service incoming customer calls in an efficient and quality service-oriented manner
  • Assess situations, apply sound judgment and negotiation skills and work within established policies and procedures to efficiently resolve customers' needs and issues
  • Identify cross-sell and up-sell opportunities and capitalize on them to achieve successful referrals and completed applications
  • Actively participate in sales and service meetings. Demonstrate a willingness to change by applying suggested improvement methods to daily interactions with customers
  • Successfully complete additional training modules and apply this knowledge during daily interactions with customers.


Required Skills:

  • Customer service skills
  • Excellent phone etiquette
  • Experience working with cross selling in a customer focused environment
  • Computer experience
  • Basic computer knowledge
  • The ability to work flexible hours and strong written and verbal communications skills
  • Establish and maintain effective working relationships
  • May be required to lift and/or move up to 20 pounds


Pay: $13-17/HR