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Call Center Agent in Boston, MA at Staffing Now

Date Posted: 2/1/2019

Job Snapshot

Job Description


Position Responsibilities:

  • Utilizing superior knowledge of bank products and services, service incoming customer calls in an efficient and quality service-oriented manner
  • Assess situations, apply sound judgment and negotiation skills and work within established policies and procedures to efficiently resolve customers' needs and issues
  • Accurately complete on-line account transactions, maintenance and service requests to other areas of the bank


Required Skills:

  • Customer service skills
  • Excellent phone etiquette
  • Experience working with cross selling in a customer focused environment