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Branch Manager in Farmington, CT at Staffing Now

Date Posted: 4/11/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Health Care
  • Experience:
    Not Specified
  • Date Posted:
    4/11/2018
  • Job ID:
    341690

Job Description


Health Care company is currently seeking two Branch Managers. These positions will report directly to the Regional Manager.
Responsibilities:
Oversee branch efficiently while maintaining an organized operation.
Duties:

  • Ensure the company's policies, procedures, and philosophy are carried out in the branch office(s) under your supervision.
  • Responsible for the oversight of the quality of the services provided by that branch office.
  • Train new employees and give an objective review of their skills and fit for the position to Regional Manager within their first 90 days of employment.
  • Oversee the daily workflow of the office using a triage process.
  • Observe staff on an ongoing basis and provide positive feedback, constructive criticism and/or discipline as needed.
  • Review CallRex on a daily basis for staff within the office to ensure they are recording and for coaching purposes.
  • Review any formal feedback, positive or negative, with Regional Manager for approval prior to delivering the documentation to the staff.
  • Document all informal counseling sessions with staff.
  • Complete weekly reports as requested by senior management.
  • Review and coach on note documentation kept by the staff.
  • Assist in actively recruiting applicants based on office needs and report areas where these applicants are needed for recruiting assistance.
  • Complete tasks on a daily basis as well as monitor the staff within the office to ensure they are doing the same based on goals and directives.
  • Ensure the company's scheduling system is properly utilized by self and staff.
  • Conduct daily meetings with the staff to discuss goals for the day and to check in on progress in meeting those goals. Conduct weekly informal meetings with staff to review issues of importance in the office.
  • Review after hours reports for concerns and issues requiring the office follow up.
  • Report to Regional Manager any observed behavior which is detrimental to our clients, caregivers, office staff or the company and its mission.


Client Service Duties

  • Review new client intakes, access and private, to ensure all necessary questions were asked in order to move forward with providing services to the client.
  • Escalate any quality assurance issues or service failures that cannot be resolved successfully to Regional Manager.
  • Ensure that all new private clients' first matches are approved by the Branch Manager and that the Branch Manager makes both the call to the client to advise who is coming and the first follow up call to see how services went.
  • Managers will set reminders to monitor all new private clients for the first 90 days and longer when applicable. Notes and schedules should be reviewed while monitoring to be sure quality care is being provided to the company's standards.


General & Administrative Duties

  • Perform the duties as needed for the office.
  • Perform on-call duties during assigned week including answering any incoming calls with questions or concerns.
  • Carry a company cell phone during non-business hours. Return any messages left on the company cell phone within 15 minutes of receipt.
  • Keep the branch office neat and organized and report any problems or concerns with the appearance or function of the physical location to Regional Manager.
  • Inform Regional Manager of planned and unplanned absences in a timely manner for both self and staff within the office.
  • Attend meetings at any company location as needed.
  • Help staff other offices as needed.
  • Obtain permission for staff overtime prior to utilizing overtime.
  • Oversee the cleaning service and report problems to them as needed.
  • Report equipment failures to Regional Manager.