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Billing Customer Service Representative in Jacksonville, FL at Staffing Now

Date Posted: 5/22/2019

Job Snapshot

Job Description



Position Summary: The Customer Service Representative will strive to provide superior service while working in a fast-paced, results-oriented environment. This position's responsibilities consist of handling inbound and outbound calls including, but not limited to updates for patient addresses and insurance, re-submission of insurance claims, processing patient payments and processing online patient requests to billing and payment issues.


Essential Responsibilities

1.
Models behaviors related to CareSpot values (Compassion, Authentic, Respect, Empower)

2.
Responds to requests for service and assistance and meets commitments in a timely manner.

4.
Verifies patient insurance eligibility and advises patients of CareSpot's Patient Financial Responsibility policy

5.
Responds to patient complaints and provides appropriate resolution regarding billing issues

6.
Updates information to patient accounts related to address corrections, changes in insurance, etc.

9.
Processes online patient request related to billing and payment inquiries

10.
Verifies patient insurance eligibility and advises patients of CareSpot Patient Financial Responsibility policy

11.
Monitors online registration and confirms receipt of patient registration

13.
Provides directions and advises patients of center wait times

15.
Responds to requests for medical records, forms, and progress notes

16.
Provides updates/information to insurance carriers and employers regarding workers' compensation and occupational medicine patients.

18.
Performs other duties as assigned.



Minimum Qualifications:
Education:
  • High School diploma or equivalent
  • Billing and Coding certificate or 1 year of billing experience within a healthcare facility or insurance company

Experience:
  • Minimum 1 year customer service experience

Additional Knowledge, Skills and Abilities:
  • Knowledge of insurance terminology
  • Bilingual (English/Spanish) preferred
  • Ability to relay information in a positive formal
  • Proficient with practice management software and overall knowledge of MS Office
  • Process/Detail Oriented
  • Intermediate computer skills including knowledge of PC software applications such as Word, Excel, PowerPoint, and Outlook.