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Bilingual (English/Spanish) Customer Care Representative in Cranbury Township, NJ at Staffing Now

Date Posted: 11/19/2020

Job Snapshot

Job Description


We are seeking a Bilingual (English/Spanish) Customer Care Representative to join our client in Cranbury, NJ. You will be responsible for helping customers by providing service information in efforts of confirming and setting up appointments.
Responsibilities:

  • Handle customer inquiries and complaints
  • Setup Appointments
  • Conduct a combination of outbound/inbound calls
  • Provide information about cost saving services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services


Qualifications:

  • Bilingual English/Spanish
  • Previous heavy outbound call experience in a call center environment
  • Retail experience will also be considered as good experience for this opportunity
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • 1-3 Years experience in a call center environment is a plus!