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Bilingual Customer Service Representative in Piscataway Township, NJ at Staffing Now

Date Posted: 10/1/2018

Job Snapshot

Job Description

Our client in the Middlesex County NJ area is looking for a Bilingual (English/Spanish) Customer Service Representative
Our team members interact daily with all internal departments. We also work with our customers in providing information and options on our products and specific orders.
Excellent verbal and written skills are required as we contact our customers daily via phone calls and e-mails.
Our orders can be complex and it is critical to understand our product line, internal processes as well as our customers business. Our team along with the entire organization is responsible for providing a "Best In Class" customer experience with each and every transaction that is handled.

Specific Requirements:

  • Provide a superior customer experience while driving customer loyalty and confidence
  • Demonstrate a solid understanding of all our products and processes as well as workflow to provide solutions to our customer requests
  • Become a knowledgeable resource to our client base when contacting a customer or receiving a call from a customer or consumer
  • Handle clarification of orders in an efficient, customer-focused manner
  • Ability to provide support in a team environment
  • Make recommendations for the continuous improvement of the flow of orders on an ongoing basis. Participate in the implementation of these recommendations.
  • Ability to make decisions in order to provide the best customer experience each and every time
  • Document all customer interaction in our Customer Relationship Management tool
  • Able to work in a team environment and provide coverage in other areas of our organization